Frequently Asked Questions¶
Quick answers to common questions about PazGolf.
General Questions¶
What makes PazGolf different from other golf software?
PazGolf keeps handicaps running when other systems can't. Traditional golf software struggles with:
- Shortened courses - temporary layouts, closed holes
- Changed routings - winter tees, temporary greens
- Non-standard configurations - 12-hole rounds, combined nines
Our Custom Course Creator lets you set up any course configuration with proper ratings, so your members always have fair, accurate handicaps - even when playing off mats or with modified layouts. No more "unofficial" rounds that don't count.
Can I try PazGolf before committing?
Yes! We offer a 30-day free trial for golf clubs that includes:
- Full access to all features
- No credit card required
- No obligation to continue
Is PazGolf suitable for my small society?
Absolutely! PazGolf gives societies all the features that golf clubs provide for their members:
- Automated scoring - no more manually calculating Stableford points
- Instant results - leaderboards update as scores come in
- Fair handicaps - proper Fair Play Index tracking for all members
- Easy management - competitions, members, and results all in one place
No more spreadsheets or someone trying to work out winners at the end of the day. It's all automated.
Do members need to download an app?
No app download required! PazGolf works in any web browser on: - Smartphones (iPhone, Android) - Tablets (iPad, Android tablets) - Computers (Windows, Mac, Linux)
Members can add a shortcut to their home screen for app-like access.
Winter Golf Questions¶
How do winter handicaps work?
Winter handicaps in PazGolf: 1. Start from official end-of-season handicaps 2. Track performance during non-qualifying months 3. Adjust based on winter scores (doesn't affect official handicap) 4. Automatically revert when qualifying season returns 5. Keep competitions fair when official handicaps are frozen
What happens to winter data when summer returns?
All winter data remains available while your subscription is active:
- Accessible anytime for year-on-year comparisons
- Available in reports
- Kept separate from official records
Data is retained according to our retention policy. If a subscription lapses, data may be deleted after a period of time.
Competition Questions¶
How do I handle a shotgun start?
No special setup required! Players simply enter their scores starting from whichever hole they began on. The digital scorecard works the same regardless of starting hole - scores are recorded hole by hole and totals are calculated automatically.
Can I run multiple competitions on the same day?
Yes! You can run simultaneous competitions for different groups or formats.
Even better - if a player is entered in multiple competitions on the same day (for example, a society competition alongside a club competition), one score entry automatically gets allocated to all the competitions they've entered. No need to enter scores twice.
What competition formats are supported?
PazGolf currently supports individual formats:
- Stroke Play - lowest gross or net score wins
- Stableford - points-based scoring (most popular)
Additional formats including match play are planned for future releases.
How do I handle no-shows and DQs?
No-shows simply don't have a score entered - they won't appear on the leaderboard.
If an attestation is rejected (for example, if a playing partner disputes the score), the player is automatically marked as DQ and this shows on the leaderboard.
Handicap Questions¶
How does handicapping work in PazGolf?
PazGolf uses the Fair Play Index (FPI) - a robust handicap calculation system based on industry-standard principles. Features include:
- Automatic handicap calculations after each round
- Fair adjustments based on course difficulty
- Winter handicaps - Keep competitions fair during non-qualifying months
How quickly are handicaps updated?
Handicaps are updated automatically as soon as scores are attested by playing partners. No waiting, no manual processing required.
Committees also have tools to manually adjust handicaps if needed.
Can I manually adjust handicaps?
Only an admin from your handicap maintainer club can adjust your Fair Play Index. This ensures handicaps are managed consistently by the club responsible for maintaining your record.
Member Management Questions¶
How do I add members in bulk?
- Download our CSV template
- Fill in member details (name, email, handicap)
- Upload the completed file
- Review and confirm import
Welcome emails are sent automatically - members click the link to set their password and get started.
Can members be in multiple societies?
Yes! Members can:
- Join multiple societies with one account
- Maintain a single Fair Play Index across all
- Switch between organisations easily
- Keep separate competition history per society
You can set a favourite organisation in Edit Profile so you always land there when you log in.
Technical Questions¶
What browsers are supported?
PazGolf works on all modern browsers: - Chrome (version 90+) - Safari (version 14+) - Firefox (version 88+) - Edge (version 90+) - Mobile browsers on iOS/Android
Is my data secure?
Yes, we take security seriously: - 🔒 SSL encryption for all data - 🛡️ GDPR compliant - 💾 Daily automated backups - 🏢 Enterprise-grade hosting - 👤 Role-based access control - 🔐 Two-factor authentication available
Pricing Questions¶
Are there any hidden fees?
No hidden fees! Our pricing includes: - ✅ All features in your plan - ✅ Unlimited handicap calculations - ✅ Software updates - ✅ Data storage - ❌ No setup fees - ❌ No per-transaction charges
Can I change plans anytime?
Yes, you can: - Upgrade instantly (pro-rated billing) - Downgrade at end of billing period - Cancel anytime (no penalties) - Pause subscription (keep data)
Support Questions¶
How do I get help?
Support options:
- Email: support@paz.golf (24-48 hour response)
- Documentation: Comprehensive guides (you're here!)
We aim to respond to all enquiries within 48 hours.
What are your support hours?
- Email Support: Mon-Fri, 9 AM - 5 PM GMT
- Documentation: Available 24/7
- Response Time: Within 48 hours
Do you offer training?
Yes! This documentation includes step-by-step guides showing you how to use PazGolf. Follow Susan's journey through the User Guide to see how everything works.
Need more help? Contact support and we'll be happy to assist.
Migration Questions¶
Can I import member data?
Yes! You can import member data via CSV file:
- Download our CSV template
- Fill in member details (name, email, handicap)
- Upload the completed file
- Review and confirm the import
Contact support if you need assistance with your data format.
What data can I import?
You can import:
- Member records (names, emails, contact details)
- Initial handicap values
- Membership dates
Historical competition results would need to be entered manually or contact support for assistance.
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