Frequently Asked Questions¶

Quick answers to common questions about PazGolf.

General Questions¶

Who is PazGolf for?

PazGolf started with golf clubs and now covers the whole game:

Golf clubs - PazGolf Lite gives every visitor, member, and society digital scorecards via QR codes, plus competitions and handicaps
Golf societies - competitions, live leaderboards, handicaps, and member management without the spreadsheets
Individual golfers - PazGolf Personal tracks your Fair Play Index, lets you score anywhere, and even form your own society
Corporate golf days - one QR code per group, live leaderboard, zero paper
Society trips - multi-day trips with teams, daily competitions, and a trip leaderboard
Venues with food & drink - Snax lets golfers order from the course

See paz.golf for what fits you best.

Can I try PazGolf before committing?

Yes, and you don't even need to sign up. Visit paz.golf/try, scan the QR code with your phone, and you're scoring on a live demo venue straight away - digital scorecard, live leaderboard, side games, the lot. No account, no card details.

Want a guided walkthrough for your club or society? Contact us and we'll set one up.

What makes PazGolf different from other golf software?

Two things: golfers score live from their own phones, and handicaps keep running when other systems can't.

Live scoring - players enter scores as they play. Leaderboards update in real time for everyone watching, side games like Skins settle themselves, and there's no pile of cards to type in afterwards.

Courses as they really are - traditional golf software struggles with:

Shortened courses - temporary layouts, closed holes
Changed routings - winter tees, temporary greens
Non-standard configurations - 12-hole rounds, combined nines

Our Custom Course Creator lets you set up any course configuration with proper ratings, so your members always have fair, accurate handicaps - even when playing off mats or with modified layouts. No more "unofficial" rounds that don't count.

Is PazGolf suitable for my small society?

Absolutely! PazGolf gives societies all the features that golf clubs provide for their members:

Automated scoring - no more manually calculating Stableford points
Live results - leaderboards update as scores come in
Fair handicaps - proper Fair Play Index tracking for all members
Easy management - competitions, members, and results all in one place

No more spreadsheets or someone trying to work out winners at the end of the day. It's all automated.

Can visiting groups score without PazGolf accounts?

Yes. Clubs on PazGolf Lite put up a QR code: a visiting fourball or society scans it, enters their names and handicaps, and scores their round with a live leaderboard - no accounts, no app, no setup for the club on the day. Corporate and society day formats handle larger visiting fields too.

Do members need to download an app?

No app download required! PazGolf works in any web browser on:

Smartphones (iPhone, Android)
Tablets (iPad, Android tablets)
Computers (Windows, Mac, Linux)

Members can add a shortcut to their home screen for app-like access.

Live Scoring Questions¶

How does live scoring work?

One player in the group (or each player individually) enters scores hole by hole on their phone. Everything else is automatic:

The leaderboard updates in real time for players and spectators
Stableford points, course handicaps, and stroke allocations are calculated for you
Side games running alongside the round update as scores go in
Scores are saved as you go, so a dropped signal on the 14th doesn't lose your card

Can people follow a competition without playing?

Yes. The live leaderboard has a spectator view - anyone with the link can watch positions change as groups come in, which is exactly what the clubhouse TV is for.

Winter Golf Questions¶

How do winter handicaps work?

Winter handicaps in PazGolf:

Start from official end-of-season handicaps
Track performance during non-qualifying months
Adjust based on winter scores (doesn't affect official handicap)
Automatically revert when qualifying season returns
Keep competitions fair when official handicaps are frozen

What happens to winter data when summer returns?

All winter data remains available while your subscription is active:

Accessible anytime for year-on-year comparisons
Available in reports
Kept separate from official records

Data is retained according to our retention policy. If a subscription lapses, data may be deleted after a period of time.

Competition Questions¶

What competition formats are supported?

PazGolf supports individual and team play:

Stroke Play - lowest gross or net score wins
Stableford - points-based scoring (most popular)
Texas Scramble - team format with drive requirements handled automatically
Fourball Better Ball - pairs, best score on each hole counts
Winter Leagues - team and individual leagues across the off-season
Match play leagues - weekly matchplay with handicap allocations per match

Side games such as Skins and Fourball Better Ball can also run alongside any round, scored live from the same card.

How do I handle a shotgun start?

No special setup required! Players simply enter their scores starting from whichever hole they began on. The digital scorecard works the same regardless of starting hole - scores are recorded hole by hole and totals are calculated automatically.

Can I run multiple competitions on the same day?

Yes! You can run simultaneous competitions for different groups or formats.

Even better - if a player is entered in multiple competitions on the same day (for example, a society competition alongside a club competition), one score entry automatically gets allocated to all the competitions they've entered. No need to enter scores twice.

How do I handle no-shows and DQs?

No-shows simply don't have a score entered - they won't appear on the leaderboard.

If an attestation is rejected (for example, if a playing partner disputes the score), the player is automatically marked as DQ and this shows on the leaderboard.

Handicap Questions¶

How does handicapping work in PazGolf?

PazGolf uses the Fair Play Index (FPI) - a robust handicap calculation system based on industry-standard principles. Features include:

Automatic handicap calculations after each round
Fair adjustments based on course difficulty
Winter handicaps - Keep competitions fair during non-qualifying months

How quickly are handicaps updated?

Handicaps are updated automatically as soon as scores are attested by playing partners. No waiting, no manual processing required.

Committees also have tools to manually adjust handicaps if needed.

Can I manually adjust handicaps?

Only an admin from your handicap maintainer club can adjust your Fair Play Index. This ensures handicaps are managed consistently by the club responsible for maintaining your record.

Member Management Questions¶

How do I add members in bulk?

Download our CSV template
Fill in member details (name, email, handicap)
Upload the completed file
Review and confirm import

Welcome emails are sent automatically - members click the link to set their password and get started.

Can members be in multiple societies?

Yes! Members can:

Join multiple societies with one account
Maintain a single Fair Play Index across all
Switch between organisations easily
Keep separate competition history per society

You can set a favourite organisation in Edit Profile so you always land there when you log in.

Food & Drink (Snax) Questions¶

What is Snax?

Snax is PazGolf's on-course food and drink ordering. At participating venues, golfers order from their phone mid-round and the kitchen or bar gets the order with the group's location on the course. It's free for venues to join, with commission-only pricing - see paz.golf for details.

Technical Questions¶

What browsers are supported?

PazGolf works on all modern browsers:

Chrome (version 90+)
Safari (version 14+)
Firefox (version 88+)
Edge (version 90+)
Mobile browsers on iOS/Android

Is my data secure?

Yes, we take security seriously:

🔒 SSL encryption for all data
🛡️ GDPR compliant
💾 Automated backups every hour
🏢 Enterprise-grade hosting
👤 Role-based access control
🔐 Two-factor authentication available

Pricing Questions¶

How is PazGolf priced?

Each offering has its own simple pricing:

Clubs - PazGolf Lite is a monthly subscription
Societies - subscription plans sized for societies
Individual golfers - PazGolf Personal is one yearly fee
Society trips - simple per-player pricing
Snax - free for venues to join, commission only

Current prices are always on paz.golf - we keep the numbers there so this page never goes out of date.

Are there any hidden fees?

No hidden fees! Subscription pricing includes:

✅ All features in your plan
✅ Unlimited handicap calculations
✅ Software updates
✅ Data storage
❌ No setup fees

Snax is the one commission-based product, and that's its whole pricing model - venues pay nothing to join.

Can I change plans anytime?

Yes, you can:

Upgrade whenever you need to
Downgrade at the end of your billing period
Cancel anytime (no penalties)

Contact us if you're not sure which plan fits.

Support Questions¶

How do I get help?

Support options:

Email: support@paz.golf (24-48 hour response)
Documentation: Comprehensive guides (you're here!)

We aim to respond to all enquiries within 48 hours.

What are your support hours?

Email Support: Mon-Fri, 9 AM - 5 PM GMT
Documentation: Available 24/7
Response Time: Within 48 hours

Do you offer training?

Yes! This documentation includes step-by-step guides showing you how to use PazGolf. Follow Susan's journey through the User Guide to see how everything works.

Need more help? Contact support and we'll be happy to assist.

Migration Questions¶

Can I import member data?

Yes! You can import member data via CSV file:

Download our CSV template
Fill in member details (name, email, handicap)
Upload the completed file
Review and confirm the import

Contact support if you need assistance with your data format.

What data can I import?

You can import:

Member records (names, emails, contact details)
Initial handicap values
Membership dates

Historical competition results would need to be entered manually or contact support for assistance.

Still Have Questions?¶

Can't find what you're looking for?

Contact Support

Quick Tip

Use the search box at the top of this page to quickly find information on any topic!